Location: Cape Town, Western Cape
We have a dynamic and expanding group of Saggy Stone restaurants/taprooms that are dedicated to delivering exceptional Dining and Beer experiences. We take pride in our commitment to quality, service, and innovation. We are looking for a passionate and driven Senior Operations Manager to join our team and help us continue to grow and excel in the hospitality industry.
As the Senior Operations Manager of the Taproom Network, you will play a pivotal role in ensuring the smooth and efficient operation of our establishments. You will be responsible for overseeing the day-to-day activities of our locations, managing staff, and maintaining high standards of quality, service, and cleanliness.
Your leadership and strategic thinking will contribute to our continued success.
- Supervise and manage Taproom staff, including hiring, training, and performance evaluation.
- Ensure compliance with company policies and procedures, as well as health and cleanliness standards.
- Monitor inventory and suppliers, and manage expenses to meet budgetary goals.
- Implement and improve operational processes to enhance efficiency and customer satisfaction.
- Collaborate with the Chefs and Barman to maintain high-quality food and beverage offerings.
- Resolve customer complaints and ensure a positive dining experience.
- Assist in developing marketing and promotional strategies.
- Drive a positive and motivated work environment.
- Previous experience in restaurants or taproom management.
- Strong leadership and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of food and beverage operations.
- Proven ability to meet financial and operational targets.
- Flexibility to work evenings and weekends.
If you are passionate about the hospitality industry and have a track record of success in operations management, we encourage you to apply. Join us and be a part of our journey to provide exceptional dining and beer experiences.
To apply, please send your CV to firstname.lastname@example.org